Before you pay
The cancellation window, any cancellation fee and the refund amount that would apply are displayed on the booking review screen before payment. There are no undisclosed cancellation charges.
Customer cancellation
Cancellation window and fee: [ADMIN CONFIGURATION REQUIRED]. Cancellations made inside the window may be subject to the disclosed fee.
Rescheduling
Where rescheduling is enabled you may request a new time; the consultant approves or declines. We record the original appointment, the new appointment, the reason, the timestamp and the outcome.
Consultant cancellation
If a consultant cancels, you may reschedule at no cost or receive a full refund of amounts paid through the platform.
No-show
Customer no-show and late cancellation consequences are as disclosed before booking. A reported consultant no-show is reviewed against the booking record before any refund, credit or performance action — no party is penalised automatically.
Technical failure
If a consultation cannot take place because of a platform or connectivity failure on our side, you may reschedule or request a refund.