What you can raise
Service not delivered, incorrect service, misrepresentation, payment issue, consultant behaviour, booking issue or refund issue.
Workflow
- You raise the dispute and choose a category.
- You describe the issue and attach evidence (receipts, booking details, messages, screenshots, documents where relevant).
- The consultant is notified and given the opportunity to respond.
- VisaMarket reviews the booking, payment and communication records.
- A resolution is recorded, including any platform refund.
- Where applicable you may appeal once.
- The dispute is closed with a written outcome.
Our role
VisaMarket facilitates communication, reviews marketplace disputes against its published policies and determines platform-side refunds. VisaMarket does not act as a legal arbitrator or court and does not determine professional liability between you and a consultant.
Evidence handling
Sensitive documents attached to a dispute stay in private storage and are visible only to the parties and authorised reviewers.
Visa outcomes
A refused visa is not automatically consultant failure. Disputes about misrepresentation, non-performance, poor communication, incorrect service or fraud remain valid.