Fee components
Before you pay we display the consultant service fee, the VisaMarket platform fee where applicable, applicable taxes, any discount and the total payable. Government and embassy fees are never bundled into consultant fees and are paid separately to the authority.
Processing
Payments are processed by our payment gateway. VisaMarket does not store card numbers, CVV, PIN or banking credentials. Processing is tokenised and provider-hosted.
Confirmation
A booking is confirmed only after the payment is verified. If a booking cannot be reliably confirmed, we do not accept payment.
Receipts
Every successful payment produces a receipt with booking ID, customer, consultant, service, date, amount, taxes, platform fee, consultant fee, payment status and transaction reference.
Failed and duplicate payments
Failed payments do not create a booking. Duplicate payments for the same booking are refunded to the original payment method.
Taxes
Tax treatment is configured per service, provider and location: [ADMIN CONFIGURATION REQUIRED — tax configuration].
Commission and settlement
Where VisaMarket collects customer payments and settles funds to consultants, the commission rate, settlement schedule and adjustment rules are set out in the Consultant Agreement: [ADMIN CONFIGURATION REQUIRED — commission rate].
Chargebacks
If a chargeback is raised, the related booking and settlement may be placed on hold while evidence is collected and the payment provider reaches a decision. Raising a chargeback is not treated as an accusation of fraud against either party.