Legal centre

Review & Content Policy

Version 1.0
Effective 2026-08-09· Applies to Everyone

In short: Reviews must describe genuine experiences. What we remove, how moderation works, and how to report a review.

Reviews

Only review services you genuinely used. Prohibited: fake reviews, undisclosed paid reviews, competitor attacks, review manipulation, extortion, other people''s personal information, and defamatory or unlawful content.

Moderation

Administrators may approve, reject, hide, restore, flag or investigate content under this policy. A review is never removed simply because a consultant dislikes it.

Reporting a review

Consultants and customers can report a review as not genuine, offensive, containing personal information, fraudulent, irrelevant or raising a legal issue. Reports are investigated against this published policy.

Other content

Photos, profile descriptions and comments must be lawful, accurate and free of hate, harassment, spam and third-party personal data.

User content licence

You keep ownership of what you post. You grant VisaMarket a limited, non-exclusive licence to host, display, moderate and distribute that content within the marketplace. We do not claim ownership of your content.

VisaMarket is an independent marketplace. We are not a government agency, embassy or visa-issuing authority, and we cannot guarantee visa approval or processing times. Visa decisions are made solely by the relevant authority. Read the full disclaimer.